Privacy Policy
We are always committed in protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our subscription meal service, website, mobile application, and related services. By using our Services, you agree to this Privacy Policy.
When you register for our Services, we collect contact information including your name, email address, phone number, delivery and billing addresses. We gather account information such as username, password, and preferences, along with payment information processed securely through third-party processors. To provide personalized meal plans, we collect dietary information including food preferences, allergies, restrictions, health goals, age, gender, activity level, and relevant medical conditions. We keep track of your order history, meal choices, delivery preferences, subscription details, and customer service interactions to help us provide a tailored experience suitable to you.
We automatically collect device information such as device type, operating system, and browser type. Usage data including pages visited, time spent on our platform, click patterns, and search queries help us understand user behavior. Location data from your IP address is used for delivery purposes, while cookies and tracking technologies assist with website analytics and session management. We may also receive information from connected social media accounts, marketing partners, payment processors, and delivery partners.
Your personal information enables us to effectively create and manage your subscription account, process orders and payments, coordinate meal delivery, and provide customer support. We develop custom diet plans based on your personal information provided by you and send personalized suggestions and tips.
We conduct voluntary customer satisfaction surveys and analyze usage patterns to improve our services. Business operations require us to enhance our platform, develop new features, conduct market research, prevent fraud, ensure security, and comply with legal obligations. We reserve to the right to send promotional offers, share health-related content, invite participation in loyalty programs, and conduct targeted advertising campaigns.
We share your information with trusted third-party service providers who assist in payment processing, meal preparation and delivery, customer support, marketing and analytics, and IT infrastructure. All providers are bound by confidentiality agreements and prohibited from using your information for other purposes. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. However, we may share the data to any third party in order to provide services to the end user. We shall disclose information when required by law, to comply with legal processes, protect rights and safety, prevent fraud, or enforce our Terms of Service.
In business transactions such as mergers or acquisitions, your information may be transferred, and you will be notified of ownership changes. We reserve the right to share anonymized, aggregated data for business purposes including usage statistics, market research insights, and service improvements.
You can access and update personal information through your account settings, modify dietary preferences and delivery schedules. Communication preferences can be managed by opting out of marketing emails, adjusting notification settings, or contacting us directly. You may also delete your account.
We implement industry-standard security measure. While we strive to protect your information, no security system is completely secure.
We retain your personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records. Upon subscription cancellation or account deletion requests, we delete or anonymize your information within a reasonable timeframe, except where retention is legally required by law.
If you are located outside the UAE, your information may be transferred to and processed in the UAE or other countries where our service providers operate, with appropriate safeguards in place.
We reserve the right to use cookies and similar technologies in order to remember preferences, analyse traffic, provide personalized content, and improve services. You can control cookie settings through your browser, though disabling cookies may affect functionality. Our Services may contain third-party links not covered by this Privacy Policy, and we encourage reviewing their privacy policies.
We may update this Privacy Policy periodically to reflect changes in practices or applicable laws. Significant changes will be communicated on the website and your continued use of our services will indicate your acceptance of the updated policy.
For questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at 97142471177
This Privacy Policy complies with applicable data protection laws.